Product / Account management

Every client, fully in context.

One record per client with everything an account manager needs: health, contacts, logins, files, meetings, approvals and reports. And a portal so the client can do their part without logging in.

Client dashboard

See which accounts need you today.

All clients in one table with health score, NPS, account manager, next report, upcoming meetings and billing status from Stripe. Archive old clients, and onboard a new one from the same screen.

  • Health score and NPS per client
  • Stripe billing status, matched to invoices automatically
  • Next report and meeting dates

Clients

Onboard client
ClientHealthNPSAMBilling
Harbour DentalHealthy9JMPaid
Northside PlumbingWatch7AKPaid
Summit LegalAt risk5AKOverdue
Oakline PhysioHealthy10SRPaid
Client hub

The whole relationship behind one set of tabs.

Overview, projects, inbox, content, approvals, reports, meetings, files, credentials, forms and the knowledge base. Every tab is scoped to the client, so nobody hunts across tools.

  • People and contracts, with call and NPS actions
  • Files from uploads and Google Drive in one place
  • Per-client settings: hours, timezone, language, currency

Harbour Dental

Healthy
OverviewProjectsInboxContentApprovalsReportsFilesWiki
Services
Local SEOsince Mar
Website rebuild72%
Content · 4/moon plan
This month
Hours18.5 / 20
Approvals open2
Next meetingThu 10:00
Onboarding

Day-one onboarding the client actually finishes.

Send one link. The client walks through welcome, contacts, platform connections, credentials and preferences, skipping anything they can't answer yet and coming back later. Your team sees progress live, and onboarding can start as soon as a proposal is signed.

  • Branded, step-by-step portal
  • Skip and resume any step
  • Everything lands on the client record

Welcome, Ember Coffee Co.

Step 3 of 5
WelcomeContactsPlatformsCredentialsPreferences
Google AnalyticsGranted
Search ConsoleGranted
Google AdsConnect
FacebookConnect
Access & credentials

Platform access without the screen-share.

The client taps a tile, signs in with the platform, and picks the account. If a platform can't be granted that way, they get clear manual instructions. Logins you do need live in a vault with one-tap copy and live 2FA codes.

How access links work, platform by platform.

  • Per-platform access tiles and account picker
  • Access recommendations you approve in bulk
  • Credential vault with TOTP and an access log
  • Sync-health monitor across every connection

Credentials · Harbour Dental

ServiceUsernamePassword2FA
WordPressagency@…••••••••482 913 · 18s
GoDaddyharbour…••••••••none
Hotjarops@…••••••••077 204 · 6s
NPS & feedback

Know how clients feel before they tell you.

Schedule NPS surveys per client or per contact. Responses chart over time, colour-coded by promoter, passive or detractor, and feed the client's health score.

  • Org-wide and per-contact schedules
  • Open tracking on every survey send
  • Feedback history on the client

NPS · last 12 months

+46
Client portal

No logins. Just links that do one job well.

Each link is tokenised, branded and tracked. You can see when it was opened and by whom, and every answer writes back to the client record.

Onboarding guided setup with skip and resume
Platform access one tap per platform
Keyword, idea, article and social approvals
Proposals with on-screen signature
Reports live and per-send permalinks
Milestones live progress page
Forms & NPS one question at a time, drafts saved
Also in account management

Small things that save a lot of calls.

Knowledge base

Notebooks per client with autosave, backlinks, favourites, search and version history.

Forms

Build a form, send it, track progress and approve or request changes on responses.

Meetings

Synced from calendar, with attendees, inline time logging and a no-show reminder.

Keep exploring

The rest of the platform.

Get started

Run your agency from one calm screen.

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